Questions, answered.
How projects start, how Plug & Play and white glove setup work, and how financing works.
Getting started
What do you need from me to begin?
Measurements of the bars, features, ceilings and walls you want to light (length, width and height), plus photos and videos of the whole space and any design references you like.
Schedule an onsite visit for a Matterport 3D scan, physical measurements and interior photos. Custom quoted per location.
Are discovery and design paid services?
Yes. Discovery, design and products are paid. We confirm the scope and fees before work begins. For a set design from our design library, we can provide an estimate once we have your contact details, room dimensions and layout requirements.
What is the difference between Design, Plug & Play and Installation?
Design is a standalone service for bespoke concepts, lighting design and photorealistic renders for your space or display. All our lighting is made by Loomx. Plug & Play provides a ready-to-install system with full instructions and support. Installation adds our team on site to handle setup and coordination. Both can use a library or custom design. Custom design is quoted separately; any design work already commissioned is accounted for in your project quote.
Is Loomx the right fit for my budget?
Our custom projects bring together paid discovery, design, fabrication and products. If you’re expecting a complete custom lighting project for less than $10,000, we may not be the right fit.
For a set design from our design library, send us your room dimensions and layout requirements. We can provide an estimate once we have your information, so you can decide whether it fits your budget.
Are there engineering fees for custom fixtures and designs?
Yes. Custom fixtures and custom lighting designs include engineering fees in the project quote. These cover the technical development needed for your design. We confirm the scope and fees before engineering begins.
Can I upgrade my renders on a lighting project?
Yes. We quote design and visualization as paid services. The Design service includes high quality, to-spec renders; any additional visualization is scoped and priced before work begins.
Music & brightness
Can the lights react to music?
Yes. The lighting can react to your music.
I like my place dark. Will there be too much light?
No problem. You have a master brightness control for the whole system, plus individual brightness controls for each lighting stage or area, such as the walls or ceiling.
More lights doesn’t have to mean a brighter room. You can dim them to keep the atmosphere as dark as you like, and adjust each area separately.
Plug & Play
How hard is it to install a Plug & Play system?
We pre-fabricate the lights, cabling, power, data, network and control computer, so the system is already working before it ships. Setup is mounting and connecting labeled runs.
We stay hands on the whole way and are available by call or text during setup.
Financing
Who is Acorn Finance?
Loomx offers customer financing through Acorn Finance, a lending marketplace where the nation’s premier online consumer lenders pre-qualify customers for personalized loan options in 60 seconds, with no impact to the homeowner’s credit score. Acorn uses an initial soft credit inquiry to provide access to competitive, fixed-rate loans through a fast, easy online process.
What lending options are available?
A personal loan lets you borrow now with fixed monthly payments and fixed rates. Terms are typically 2 to 12 years, secured or unsecured.
A personal line of credit lets you borrow anytime up to a preset limit. You pay interest only on what you borrow while the account is open and your credit is in good standing.
How much can I borrow?
$1,000 to $100,000 for qualified consumers. State minimums apply: Massachusetts $6,700, Texas $2,000 and Georgia $3,001, each with a $100,000 maximum.
What can the funds be used for?
Anything, including a Loomx purchase.
How fast is approval?
Qualified applicants are approved quickly during business hours, with funds as soon as 1 business day.
Are there fees?
There are no early repayment penalties and no processing fees on loans over $40,000. For loans under $40,000, some lenders may charge a 1 to 6% origination fee. No-fee options are highlighted on the offers pages.
Can I add a co-borrower?
Yes, and it is encouraged. A co-borrower can be added immediately after the initial applicant submits.
Where is Acorn Finance available?
All 50 states, on any internet-connected device. It is not available in U.S. territories or internationally.
Still have a question?
Call or text 516.376.2309, or send an inquiry and we will get back to you.